Adquest Privacy Policy

Introduction
Adquest AB (publ) and its group companies (“Adquest” or “we”/”us”) respect your personal integrity. This privacy policy explains how we collect and use your personal data. It also describes your rights toward us and how you can exercise your rights.

The policy applies to you who

are our customer
are a recipient of electronic or physical shipments (letters, parcels and goods) that we convey
visit our web pages, apps, platforms and social media (“digital channels”)
participates in market activities, competitions and customer surveys
in any other way comes in contact with us, for example via our customer service.
Our objective is that you should feel confident that your personal integrity is respected and that your personal data is processed correctly. All processing of personal data within Adquest is in accordance with applicable data protection legislation. Within the EU/EEA, the General Data Protection Regulation (“GDPR”)1 applies and such national legislation implementing GDPR.
This privacy policy generally applies to our processing of personal data. If you, when purchasing our services or in any other context, receive a different information text regarding the processing of personal data, that information text shall take precedence over this privacy policy.

1Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

What is personal data and what is processing of personal data?
Personal data is any information that directly, or indirectly together with other information, can be linked to a living person. This means that a range of different types of information, such as but not limited to name and contact details, IP addresses, contest contributions, choices and preferences, is considered personal data.

Processing is any action taken with the personal data, e.g. collection, storing, modification, processing for different purposes, altering or deletion.

What categories of personal data is processed and for what purposes?
When you purchase our services

For example, when purchasing our services, we will process your name, postal address, email address, phone number, information related to the content of the shipments (letters or packages) and destination information. Where applicable, personal identification numbers, preferences, behavior patterns, and information on whether you are a legal representative, may also be processed.

Your personal data is processed for the following purposes:

To provide the services you have purchased in accordance with the agreement with you, including the service description and the specific terms of service.

To provide additional services such as access to Adquest’s customer portal on which you can receive information about your shipments and administer power of attorneys for the collection of mail.

To process complaints and returns or when you in other cases communicate with us via our customer service.

For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via the contact details below).

To analyze and group visitors on our Digital Channels based on selection, prioritization and preferences (so-called profiling) in order to provide you with relevant and tailored information, recommendations, ads and offers.

To conduct customer surveys.

To prevent, detect and prosecute fraud and misuse of Adquest’s services.

To obtain anonymized statistics over the use of Adquest’s services.

To develop, test and improve Adquest’s services and the technical platforms on which they are provided.
Provided that you have consented to it, to create custom audiences in order for us to send you customized offers and marketing on Adquest’s digital channels. You may withdraw your consent at any time by using the opt-out tools offered on the digital channel where targeted marketing and advertising occur. If there are no such opt-out tools, you can withdraw your consent by contacting us at the contact details below.

If you are a recipient of shipments (letters and packages) that we convey

As a recipient of shipments that Adquest convey, we process your name, address, shipment information, information related to the content of the shipments (letters or packages) and destination information.

Your personal data is processed for the following purposes:

To convey shipments (letters or packages) to the correct recipient.

To process complaints and returns or when you in other cases communicate with us via our customer service.

For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via thecont Adquest’s Privacy Policy
Introduction
Adquest AB (publ) and its group companies (“Adquest” or “we”/”us”) respect your personal integrity. This privacy policy explains how we collect and use your personal data. It also describes your rights toward us and how you can exercise your rights.

The policy applies to you who

are our customer
are a recipient of electronic or physical shipments (letters, parcels and goods) that we convey
visit our web pages, apps, platforms and social media (“digital channels”)
participates in market activities, competitions and customer surveys
in any other way comes in contact with us, for example via our customer service.
Our objective is that you should feel confident that your personal integrity is respected and that your personal data is processed correctly. All processing of personal data within Adquest is in accordance with applicable data protection legislation. Within the EU/EEA, the General Data Protection Regulation (“GDPR”)1 applies and such national legislation implementing GDPR.
This privacy policy generally applies to our processing of personal data. If you, when purchasing our services or in any other context, receive a different information text regarding the processing of personal data, that information text shall take precedence over this privacy policy.

1Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

What is personal data and what is processing of personal data?
Personal data is any information that directly, or indirectly together with other information, can be linked to a living person. This means that a range of different types of information, such as but not limited to name and contact details, IP addresses, contest contributions, choices and preferences, is considered personal data.

Processing is any action taken with the personal data, e.g. collection, storing, modification, processing for different purposes, altering or deletion.

What categories of personal data is processed and for what purposes?
When you purchase our services

For example, when purchasing our services, we will process your name, postal address, email address, phone number, information related to the content of the shipments (letters or packages) and destination information. Where applicable, personal identification numbers, preferences, behavior patterns, and information on whether you are a legal representative, may also be processed.

Your personal data is processed for the following purposes:

To provide the services you have purchased in accordance with the agreement with you, including the service description and the specific terms of service.

To provide additional services such as access to Adquest’s customer portal on which you can receive information about your shipments and administer power of attorneys for the collection of mail.

To process complaints and returns or when you in other cases communicate with us via our customer service.

For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via the contact details below).

To analyze and group visitors on our Digital Channels based on selection, prioritization and preferences (so-called profiling) in order to provide you with relevant and tailored information, recommendations, ads and offers.

To conduct customer surveys.

To prevent, detect and prosecute fraud and misuse of Adquest’s services.

To obtain anonymized statistics over the use of Adquest’s services.

To develop, test and improve Adquest’s services and the technical platforms on which they are provided.
Provided that you have consented to it, to create custom audiences in order for us to send you customized offers and marketing on Adquest’s digital channels. You may withdraw your consent at any time by using the opt-out tools offered on the digital channel where targeted marketing and advertising occur. If there are no such opt-out tools, you can withdraw your consent by contacting us at the contact details below.

If you are a recipient of shipments (letters and packages) that we convey

As a recipient of shipments that Adquest convey, we process your name, address, shipment information, information related to the content of the shipments (letters or packages) and destination information.

Your personal data is processed for the following purposes:

To convey shipments (letters or packages) to the correct recipient.

To process complaints and returns or when you in other cases communicate with us via our customer service.

For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via thecont